10 Best Online Tech Support Services
As technology becomes more ingrained in daily life, the need for support has increased substantially. Downtime no longer represents an inconvenience, but now stands as a legitimate threat both to productivity and profitability for individuals and businesses alike.
What is the best online technical support service?
"Technical support covers a broad range of products and services, from computer repairs to live chat assistance. Many people need help with their phone services, which often requires advanced technical expertise. While WhichVoIP isn't a dedicated support service, our team of experts can provide free advice on VoIP and networking topics. Feel free to ask a question at the bottom of this page.
We'll also highlight companies offering voice services in our upcoming list.
Dozens of providers offer support for various devices and software using chat, phone, and remote login tools. Considering features, pricing, and quality, here are 10 of the top technical support providers operating today."
1-24/7 techies
"24/7 Techies offers support for consumers and small-to-medium businesses in the U.S., Canada, UK, Australia, and Hong Kong. They specialize in Mac and PC systems, software, smartphones, and online tools like Google Apps.
Unlimited support for a single computer starts at $159.95 annually. For businesses, 24/7 Techies provides marketing, cloud, and server support with plans starting at $499.95/year."
2-AskPCExperts
"AskPCExperts offers support for a wide range of devices, including computers, tablets, cameras, smartphones, and digital audio players. They have membership options for individuals and small businesses, with discounts for longer-term contracts.
AskPCExperts also provides network setup services for homes and businesses, configuring routers, security, and VoIP.
While AskPCExperts can be a good value for long-term commitments, their one-year individual plan at $249.95 might be too expensive for those seeking a shorter-term solution."
3-Bask
Bask offers four different plans for online tech support. The Silver, Gold, and Diamond plans cost $9.99, $19.99, and $24.99 per month, respectively, and all require a $49.99 setup fee. The Platinum plan is the most expensive at $34.99 per month plus a $99.99 setup fee.
Many customers are happy with Bask's tech support. They say that the technicians are knowledgeable and efficient. However, the Silver, Gold, and Diamond plans only cover basic services like PC optimization, malware removal, and adding new devices. If you have major problems, you'll still have to pay per fix, except with the Platinum plan. This makes Bask one of the more expensive options available.
4-Geek Squad
Their most popular package starts at just $9.99 a month (plus a one-time setup fee) and gives you unlimited 24/7 remote tech support by phone, online chat, or even in-store. They'll even throw in free internet security software, help you set up your devices and network, and are always available to answer your questions.
Worth noting is that PhonePower and VoIP.com (home and business phone service providers), offer Geek Squad as an option for customer support.
5-My Nerds
Taking a relatively unique approach to remote support, My Nerds offers it's subscription service ($240.00/year) as something of an afterthought. Instead, it emphasizes single fixes, which are available through a simple but clean website. Everything is executed via a web interface, including payment, which starts at $40 for what’s termed a simple fix.
Single issues are repaired at $80 each, multiple issues at $120, and the repair of complex problems is priced at $160. My Nerds offers immediate refunds for any issues it is unable to resolve, such as in the case of hardware malfunctions.
6-omni tech support
OmniTech offers tech support for both home users and small businesses. They offer a variety of services, including virus removal, PC cleanup, and Wi-Fi troubleshooting.
While their annual subscription starts at $299.99, you might be able to find similar options for a much lower price.
7-Support.com
For individuals, they offer a monthly plan for $29.99 (plus a $100 setup fee) or a yearly plan for $299.99. Businesses can choose from plans ranging from $49.99 to $499.99 per month for up to 20 devices.
Tech to Us business plans include one-hour response times and support from 9 AM to 9 PM, Monday through Friday. They also offer a variety of additional services, such as server support, firewall support, and data recovery.
9-USTechSupport
USTechSupport is a great option if you're looking for simple, 24/7 tech support. They offer help with common problems like virus removal, optimization, and general troubleshooting. If you're new to computers and need help with software, the internet, or connecting your devices, they're a good choice.
For a single PC, you can get monthly support for $19.95 (plus a $39 setup fee). Or, you can get a year of coverage for $179.
10-iYogi
iYogi is a tech support company that offers a variety of services, including PC optimization tools and voice management. While they are known for providing good technical support, they have been criticized for their aggressive sales tactics and the requirement for user involvement during support sessions.
Here are some key points about iYogi:
- Pricing: Their Digital Home Plan starts at $149.99 per year, with a renewal cost of $119.99. This plan includes a five-year $30 licensing fee for their PC optimization tools.
- Services: iYogi offers a variety of services, including PC optimization, software installation, and troubleshooting. They also offer a voice management service for businesses.
- Sales tactics: Some users have complained that iYogi agents are too focused on selling additional services.
- conclusion
- Ultimately, many of today’s remote tech support companies offer similar packages and pricing. While one-time fixes can provide substantial savings, ongoing service plans often ensure the greatest value for users with regular questions and minor issues. Always review the fine print and ask plenty of questions before making a long-term commitment, as the support option you invest in will likely play a considerable part in the reliability of your technology.
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